System planning and acceptance

Objective: To minimise the risk of system failures.

Advance planning and preparation are required to ensure the availability of adequate capacity and resources.

Capacity management

The use of resources should be monitored and tuned to ensure that capacity requirements are met. Future requirements should be projected to ensure that the organisation avoids failures due to inadequate capacity or bottlenecks.

System acceptance

Acceptance criteria for new systems or changes to existing systems should be established and suitable tests carried out prior to acceptance.